Connie Isaacs
Account Manager/Mortgage Agent
Alberta, Southwest and Northern Ontario
D (416) 203-5942
TF (888) 811-6660 ext 5942
F (866)-614-1400
Licensed:
FSCO M08010949
FICOM145180
FCNB160001326
Client Services
Client Services
Dmitri Moskalev
Account Manager/Mortgage Agent
British Columbia and Ontario – GTA
T (416) 203-5957
TF (888) 811-6660 ext. 5957
F (866) 426-2991
Licensed:
FSCO M08009891
FICOM 145182
FCNB 160001323
Fernanda Diaz
Account Manager/Mortgage Agent
Atlantic Canada, Greater Ottawa Region, Manitoba and Saskatchewan
D (416) 203-5934
TF (888) 811-6660 ext 5934
F (866) 286-3312
Licensed:
FSCO M09001385
FCNB 160001329
Melanie Lapointe
Account Manager/Mortgage Agent
D: (416) 644-3181
TF: (888) 811-6660 ext 3181
F: (866) 426-2985
Licensed:
FSCO M08009879
Renewals & Refinancing
For renewals, contact us at:
renewals@xmcmortgage.com
For refinancing, contact us at:
refinance@xmcmortgage.com
Payments Modifications & Collections
XMC Service Department
P.O. Box 351 Stn C
Kitchener, ON N2G 3Y9
T (Eng) 1-877-775-2970
T (Fr) 1-866-475-7777
F 1-877-593-7757
Lawyers
Nadia Ishmael
funding@xmcmortgage.com
T (888) 811-6660 ext. 3234
Conflict Resolution
If you have experienced any problems during the funding process, please contact XMC’s Complaint Resolution Department:
Resolutions Officer
XMC Mortgage Corporation
600 – 200 King Street West
Toronto, ON M5H 3T4
If you have experienced any problems following the closing of your mortgage, please contact XMC’s Customer Service Department:
Telephone: (877) 775-2970
Email: xmc@lenderservices.ca
If you are not satisfied with our Complaints Resolution Process, please contact:
Email: contactcentre@fsco.gov.on.ca
Quality Service
Corporate Services Division
Financial Services Commission of Ontario
5160 Yonge Street, Box 85
Toronto, Ontario
M2N 6L9
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