Contact XMC

Client Services

Connie Isaacs

Account Manager/Mortgage Agent
Alberta, Southwest and Northern Ontario

D (416) 203-5942
TF (888) 811-6660 ext 5942
F (866)-614-1400

FSCO M08010949

Dmitri Moskalev

Account Manager/Mortgage Agent
British Columbia and Ontario – GTA

T (416) 203-5957
TF (888) 811-6660 ext. 5957
F (866) 426-2991

FSCO M08009891
FICOM 145182
FCNB 160001323

Fernanda Diaz

Account Manager/Mortgage Agent
Atlantic Canada, Greater Ottawa Region, Manitoba and Saskatchewan

D (416) 203-5934
TF (888) 811-6660 ext 5934
F  (866) 286-3312

FSCO M09001385
FCNB 160001329

Melanie Lapointe

Account Manager/Mortgage Agent

D: (416) 644-3181
TF: (888) 811-6660 ext 3181
F: (866) 426-2985

FSCO M08009879

Payments Modifications & Collections

XMC Service Department
P.O. Box 351 Stn C
Kitchener, ON N2G 3Y9

T (Eng) 1-877-775-2970
T (Fr) 1-866-475-7777
F 1-877-593-7757

Conflict Resolution

If you have experienced any problems during the funding process, please contact XMC’s Complaint Resolution Department:

Resolutions Officer
XMC Mortgage Corporation
600 – 200 King Street West
Toronto, ON M5H 3T4

If you have experienced any problems following the closing of your mortgage, please contact XMC’s Customer Service Department:

Telephone: (877) 775-2970

If you are not satisfied with our Complaints Resolution Process, please contact:


Quality Service
Corporate Services Division
Financial Services Commission of Ontario
5160 Yonge Street, Box 85
Toronto, Ontario
M2N 6L9